RETURN POLICY

Withdrawal

You have the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, took physical possession of the last item.

To exercise your right of withdrawal, you must notify us of :

- your full name

- your address

- your telephone number

- your e-mail address

- your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or an e-mail containing all the above information)

For the withdrawal period to be respected, all you need to do is send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal :

- If you withdraw from this contract, we will refund all payments received from you, excluding delivery costs, without undue delay and, in any event, no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

- The product must be in its packaging in perfect condition and ready to be sold again. The return costs remain the responsibility of the customer. The site boutique.hec.fr reserves the right to refuse any request for reimbursement abusive or initiated outside the time limits. The product must be sent to the following postal address: PANOPLI - 5 RUE DU DOCTEUR FINOT - 93200 SAINT-DENIS - FRANCE 

Exchange policy

Any request for an exchange must be justified within 14 days of the date of receipt by the customer by e-mail to the following address: hec@panopli.co

The product must be in its packaging, in perfect condition and ready to be sold again. The cost of returning the product is borne by the customer. The https://boutique.hec.fr/ website reserves the right to refuse any exchange request that is abusive or initiated after the deadline. The product must be sent to the following postal address PANOPLI - 5 RUE DU DOCTEUR FINOT - 93200 SAINT-DENIS - FRANCE